Frequently Asked Questions
Everything you need to know about your Perilla Intimates experience.
How do I determine my correct size for lingerie?
We provide a comprehensive Size Guide on every product page. Since fit can vary between lace and silk collections, we recommend taking your measurements and comparing them to our chart. If you are between sizes, we suggest sizing up for comfort.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and have all original tags and hygiene liners intact. Returns must be initiated within 14 days of delivery.
How should I care for my Perilla Intimates pieces?
To preserve the delicate lace and silk fabrics, we recommend hand washing in cold water with a mild detergent. Always lay flat to dry and avoid machine drying or harsh wringing.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
Are your packaging materials discreet?
Absolutely. All orders are shipped in plain, unmarked outer packaging to ensure your privacy. Inside, your items are beautifully wrapped in our signature branded tissue paper.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted for your protection.